Return Condition and Requirements
To qualify for a full refund or replacement, the returned product must be in its original condition, unused, and properly packaged to prevent damage during transit. Please include a copy of the original purchase receipt or order confirmation when sending back the product.
Shipping Costs
Please note that we cannot issue refunds on shipping charges once the product is delivered. For returns within the initial 30-day period, we cover the cost of return shipping for faulty goods within the US. If returning an unused product due to a change of mind, you are responsible for return shipping costs.
Inspection and Refund/Replacement
Upon receiving the returned product, our expert team will inspect it to verify the reported issue. If confirmed faulty, we will proceed with your choice of a refund or replacement, which may take up to 7 days to finalize.
Further Information
For additional questions or further information on our returns policy, contact our customer support team at mailto:info@myelixir.co . We are here to assist you and ensure a enjoyable experience with Elixir.