Shipping and Delivery Information
Shipping Carriers:
We use UPS or UPRS for shipping across the entire USA, occasionally partnering with other carriers as needed.
Average Delivery Times:
- Mainland USA: 2-5 business days
- Hawaii, Alaska & islands: NOT COVERED
All orders originate from our Texas warehouse.
Failed or Missing Delivery:
Should a delivery fail due to customer-related issues (e.g., incorrect address, absence during delivery), or if a customer refuses to accept the package, it will be returned to us (Elixir Revitalize Pods) at the customer's expense.
Items Not Received Despite Delivery Confirmation:
Please note that we cannot offer refunds or replacements for items marked as delivered. We advise selecting a secure delivery location. Once the shipping company confirms delivery, responsibility transfers to the recipient. If a discrepancy arises, we recommend checking with your local post office or the delivery company for further assistance.
Tracking & Estimates:
Tracking details are provided once your order ships, typically within 1-3 business days (excluding pre-orders). While estimated delivery times are provided, we cannot guarantee precise delivery dates due to carrier variations. The timeframes presented during checkout are estimates provided by the courier. For any queries, reach out to us at info@myelixir.co.
For additional assistance, consult our help center or contact us directly info@myelixir.co
We appreciate your custom.