Every Elixir Pod comes with a 12 month full manufacturer warranty*. You can extend the warranty for up to 24 months (2 years) for a small additional fee after adding the product to your cart.



We also have a 100% Satisfaction Guarantee. If you aren’t satisfied with your product, you have 100 days to return The Elixir Pod for a full refund (in unused condition).

How to File a Warranty Claim

Before sending you product back, please contact us via email at info@myelixir.co with the following information

  • First and last name
  • Email address
  • Phone number
  • Product being returned
  • Reason for warranty claim
  • Photo of warranty issue (photo or video of product)

Once your claim has been processed, we will reach out with a resolution within 3 business days.

This Limited Warranty is void if Elixir or its designated representative determines that the ice bath connected has been subjected to damage or failure due to installation of aftermarket parts that are not Genuine Elixir branded Parts & Accessories. This disclaimer includes, but is not limited to filters, pumps, valves, repair parts and other accessories. Genuine Elixir brand Parts & Accessories are built to our highest standards of quality, durability and performance.

WARRANTY LIMITATIONS

This Limited Warranty is void if: Used in a commercial setting, the Manufacturer or its designated representative determines that the ice bath has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; any repairs have been attempted by anyone other than a designated representative or if the failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer. Neglect, misuse and abuse include any installation, operation or maintenance other than in accordance with the instructions contained in the owner’s manual provided with the Elixir pod, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners or non-genuine parts and accessories. The Elixir Ice Pod used in commercial applications are excluded from any coverage whatsoever. The owner accepts liability for repair work performed by anyone other than the Manufacturer or a designated representative. Elixir is not responsible for work performed on any units outside of the contiguous United States.

The limited warranty is also voided if proper maintenance as per the instructions are not kept. This include monthly filter changes, poor water chemistry and maintenance, or other forms of neglect.

The Elixir Pod warranty also do not cover damage caused by freezing conditions. It is the customers responsibility to not leave the Pod outside in freezing conditions. LIMITATIONS ON IMPLIED WARRANTIES

This Limited Warranty takes the place of all other warranties, express or implied, in fact or at law. All warranty service must be performed by the Manufacturer or its designated representative using authorized Elixir Company parts. No agent, dealer, distributor, service company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever. The Manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished by Elixir .

DISCLAIMERS

The MANUFACTURER AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation. loss of use of the Ice Pod and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and water damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this
limited warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives.

LEGAL RIGHTS

This Limited Warranty gives you specific legal rights. There are no warranties applicable to Elixir Company's products except as expressly stated herein or as implied by applicable state and federal laws. You may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, disclaimer of certain warranties, or the exclusion or limitation of incidental or consequential damages so some of the above limitations